1) Statutory Right
You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased.
To exercise your right to return the goods, you have to inform us of your decision to cancel your order by means of a clear declaration (either by sending us a letter by mail or by e-mail).
Thorsten Maas
Scheffau 35
5440 Scheffau
Austria
You can also use our contact form, but you are not required to use this form.
2) Effects of Cancellation
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless both parties expressly agreed otherwise. You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you must send back the goods no later than 14 days from the day on which you communicate your cancellation to us. You will have to bear the direct cost of returning these goods.
You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
3) Exceptions to the Right of Cancellation
The right of cancellation does not apply to the supply of goods made to your specifications or clearly personalized.